GiantKONE-CUSTOMER SERVICE

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GiantKONE is always there for you

GiantKONE strives to improve every aspect of equipment from design to maintenance, and provides the best products and services. We will always be there for you with the most reliable, considerate and refined services throughout.

HOW WE SERVE YOU

Fine service - We are always there for you.

In modern life, elevators provide people with comfortable daily transport service. To ensure the safe operation of elevators , GiantKONE strives to improve every aspect of equipment from design to maintenance, and provides the best products and services. From customer's civil construction to the lifelong service of products, GiantKONE provides the most reliable, attentive and fine services throughout.

Service before sales

Remote monitoring

Fine maintenance

On-time delivery

Spare parts supply

MAINTENANCE PACKAGES

Tailored maintenance plan

GiantKONE CARE™ STANDARD

GiantKONE CARE™ PLUS

GiantKONE CARE™ PREMIUM

INSTALLATION MANAGEMENT

Safety first

Every installation technician has the expertise in project management and quality control and is dedicated to providing lean and accurate installation management and consistent technical services for each customer.

Installation under control

High customer satisfaction is our constant service principle. Therefore, we strictly control the entire installation process, and strive to ensure reliable, advanced technology and value for money elevator products for all customers.

On time delivery

We formulate and implement uniform installation management codes and strict installation and operation procedures. We monitor and control the dynamics in real time. And we work with customers on the building plans to establish a linkage mechanism and achieve timely delivery.