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GiantKONE is always there for you

GiantKONE strives to improve every aspect of equipment from design to maintenance, and provides the best products and services. We will always be there for you with the most reliable, considerate and refined services throughout.

HOW WE SERVE YOU

MAINTENANCE PACKAGES

MODERNIZATION

INSTALLATION MANAGEMENT

Customer care - Always There

GiantKONE are dedicated to improve the flow of urban life. We strive to improve every aspect of equipment from design to maintenance and we provide the best products and services.

 

Each GiantKONE escalator has a unique network identification code and full dynamic monitoring of the product work data. We customize the best maintenance program for you in advance based on your needs.

ONECALL hotline 400-886-1188 is available 24/7/365.

Tailored maintenance plan for you

GiantKONE CARE™ STANDARD

GiantKONE Care™ Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.

• Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.

• Provides 24/7 access to Customer Care Center.

• Ideal for facility managers of low and mid-rise residential buildings.

GiantKONE CARE™ PREMIUM

GiantKONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

• Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.

• Customized reports make planning and budgeting simple.

• Ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.

GiantKONE CARE™ PLUS

GiantKONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

• Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.

• Ideal for facility managers who are responsible a single large building complex or several separate buildings.

Compare our maintenance packages

COMPARE MAINTANCE PACKAGES* GiantKONE CARE™ STANDARD GiantKONE CARE™ PLUS GiantKONE CARE™ PREMIUM Applicable equipment
Preventive Maintenance（Modular Maintenance TM） √ √ √ Elevator | Escalator
Customer Care Center √ √ √ Elevator | Escalator
Voice Link Service √ √ √ Elevator
Entrapment Rescue Service √ √ Elevator
Warranty Service Partial All Elevator | Escalator
Maintenance Service Partial All Elevator | Escalator
Exclusive Service √ √ Elevator | Escalator
Reduced Maintenance Response Time √ √ Elevator | Escalator
Remote Monitoring Service √ Elevator | Escalator

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